{"id":194,"date":"2015-08-31T15:03:43","date_gmt":"2015-08-31T13:03:43","guid":{"rendered":"http:\/\/blogs.uct.ac.za\/cp\/?p=194"},"modified":"2015-08-31T15:03:43","modified_gmt":"2015-08-31T13:03:43","slug":"cloud-apps-a-brave-new-world","status":"publish","type":"post","link":"https:\/\/blogs.uct.ac.za\/cp\/2015\/08\/cloud-apps-a-brave-new-world\/","title":{"rendered":"Cloud Apps: A brave new world&#8230;?"},"content":{"rendered":"<p>Since 2010 when we started moving our student email system to (then) Live@edu, I think we&#8217;ve learned quite a bit&#8230; I thought I&#8217;d share some of our experiences and (of course!) my own opinions, this being Part I&#8230;.<\/p>\n<p>The pace at which cloud providers (read: Microsoft &amp; Google) are making changes and improvements to the functionality provided, is simply staggering compared to what an internal IT dept of a university could do. That does of course present us with a number of challenges, and I mention a couple of examples:<\/p>\n<ul>\n<li><em>Integration with our on-premise systems<\/em>: Cloud providers often integrate new products into the core suite (example: Yammer with Sharepoint Online), which opens up some real interesting conundrums. If we activate SSO (Single sign on) to a cloud application, some users might have subscribed to the product using their institutional email address, but with a different password. This happened with Google Docs when we on-boarded our @uct.ac.za domain into Google Apps for Education.<\/li>\n<li><em>End-user support:\u00a0<\/em>It is very likely that a user will be using a specific function, maybe via a mobile app, way before any IT person is doing so. In the BYOD (bring your own device) world, users have access to Android &amp; Apple apps, with associated access to back-end functionality not exposed by our on-premise systems. They expect us to support the application irrespective of origin, version or release date.<\/li>\n<li><em>Training &amp;\u00a0<\/em><i>documentation:\u00a0<\/i>The traditional model calls for us to have our training and documentation up-to-date and ready before a product or service is launched. This is becoming increasingly difficult, and we now end up linking to the vendor&#8217;s information directly. Of course this also means freeing up some time of technical writers \ud83d\ude09<\/li>\n<\/ul>\n<p>So off we ride (fly?) into the cloud(s)&#8230;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Since 2010 when we started moving our student email system to (then) Live@edu, I think we&#8217;ve learned quite a bit&#8230; I thought I&#8217;d share some of our experiences and (of [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"ngg_post_thumbnail":0,"footnotes":""},"categories":[4],"tags":[9,19,12],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Cloud Apps: A brave new world...? - Computing Platforms @ UCT<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blogs.uct.ac.za\/cp\/2015\/08\/cloud-apps-a-brave-new-world\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cloud Apps: A brave new world...? 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