Strongest concerns arising from the survey

Key project management and operational challenges

  • Ensuring solutions that best match end-user needs and university strategy (analysis)
  • Improved insight into production services (on changes, quality and resilience)
  • How work is started and progressed (prioritisation, resourcing, gatekeeping)

Key line management challenges

  • ICTS staff want more positive working relationships within and across teams
  • Across teams, the biggest challenges are in sharing information and taking shared ownership of issues, successes and failures
  • Within teams, staff would like greater coaching for growth, more regular positive feedback on their work, further encouragement to provide input into discussions

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