Ensuring solutions that best match end-user needs and university strategy (analysis)
Improved insight into production services (on changes, quality and resilience)
How work is started and progressed (prioritisation, resourcing, gatekeeping)
Key line management challenges
ICTS staff want more positive working relationships within and across teams
Across teams, the biggest challenges are in sharing information and taking shared ownership of issues, successes and failures
Within teams, staff would like greater coaching for growth, more regular positive feedback on their work, further encouragement to provide input into discussions
